Online Business Manager Pricing
Transparent pricing for operations management services.
From one-off operational audits to ongoing retainer partnerships. Every engagement is scoped to your business needs — you only pay for what you actually need. Based in Essex, working with UK businesses remotely.
Tier 1
Operational Clarity Audit
1-2 weeks · 1-month engagement · Optional: +£500 for team interviews (up to 4 members)
What's included
- Deep-dive operations review
- Systems audit (CRM, workflows, team structure, tools)
- Revenue visibility assessment
- Bottleneck and risk identification
- Priority roadmap with sequenced recommendations
What you receive
- Operations Scorecard (current state vs target state)
- 90-Day Action Plan (prioritised, sequenced, realistic)
- System recommendations with rationale
- Written report — no fluff, no jargon, just what needs fixing
Tier 2
Ops Backbone™ Installation
4-6 weeks · 3-month engagement · +£500 per additional system
What's included
- SOP architecture and documentation
- CRM pipeline setup and configuration
- KPI dashboard build
- Workflow design and mapping
- Task management system setup
- Full documentation of every system installed
The Ops Backbone™ Pack
- Operations Map (visual overview of how your business runs)
- SOP Library (written, searchable, editable)
- KPI Dashboard (the numbers that actually matter)
- Team Roles and Accountability Framework
- Founder Handover Pack (run these systems without me)
Tier 3
Operations Partner
3-month minimum commitment · 30 days notice after initial term
What's included
- Weekly leadership call (30-45 mins, structured agenda)
- Team accountability oversight
- Project management and delivery tracking
- KPI monitoring and reporting
- Systems optimisation (ongoing)
- Strategic planning support
- Async communication via agreed channel
Tier 3+
Strategic Growth Add-On
On top of Tier 3 · 6-month minimum commitment · 60 days notice after initial term
What this adds
- Quarterly strategic planning sessions (half-day, structured)
- Revenue tracking and forecasting
- Hiring and onboarding system design
- Operational growth planning (scaling without breaking things)
- Leadership support (founder decision-making, delegation frameworks)
Client pathway
The right work at the right time
Not every client needs every tier. Some need a one-off audit. Some need the full pathway. The structure exists so the right work happens at the right time — not so I can upsell you into something you don't need.
Diagnose
Operational Clarity Audit
Weeks 1-2
Build
Ops Backbone™ Installation
Weeks 3-8
Run
Operations Partner Retainer
Month 3 onwards
Scale
Strategic Growth Add-On
When growth demands it
Engagement terms
How we work together
Minimum Terms
- Tier 1 (Audit): 1-month engagement — a focused, self-contained piece of work
- Tier 2 (Ops Backbone™): 3-month engagement — systems need time to build, test, and embed
- Tier 3 (Operations Partner): 3-month minimum — meaningful change doesn't happen in 30 days
- Tier 3+ (Strategic Growth): 6-month minimum — scaling requires sustained commitment
Payment
- Audits and installations: 50% upfront, 50% on delivery
- Retainers: Monthly, invoiced on the 1st, due within 7 days
- Late payment: Work pauses after 14 days overdue (no exceptions)
Scope
- Each engagement begins with a signed scope document
- Out-of-scope requests are flagged, quoted separately, and agreed before work begins
- "Can you just quickly..." is not a scope extension — it's a new task
Communication
- Response times: Within 1 working day during agreed hours
- Agreed communication channel only (no WhatsApp/DM creep)
- Emergency requests outside scope: £150/hour
Intellectual Property
- All systems, SOPs, and frameworks become the client's property on final payment
- Fawcett VA Services retains the right to reference the engagement (anonymised) in case studies
Termination
- Audits/installations: Non-refundable once work has commenced
- Tier 3 retainers: 30 days notice after initial 3-month term
- Tier 3+ retainers: 60 days notice after initial 6-month term
- Handover: All systems and documentation transferred within 5 working days
FAQ
Frequently anticipated objections
This pricing reflects the value of operational clarity, not the hours spent delivering it. If you're comparing this to a VA charging £15/hour, we're solving different problems. If you're comparing this to the cost of another quarter spent firefighting, losing clients through the cracks, and making decisions without data — the maths tends to resolve itself fairly quickly.
Ready to talk?
Every engagement starts with a conversation. No hard sell, no obligation. Let's work out what you actually need.
[email protected]