Online Business Manager
I work alongside your business so it runs properly.Without you holding it all together.
I bring structure, systems, and operational oversight to service businesses and charities that have outgrown “we'll sort it later”. If it only works because of you, it doesn't work.
Essex-based. UK-wide delivery. Remote by default.
What's usually happening
You don't need more effort. You need better structure.
Most businesses don't have an ambition problem. They have an operational one. Things get busy, systems don't keep up, and the business starts relying on memory, messages, and you being available.
Everything works… until you're not available
Enquiries land in too many places with no clear ownership
Projects start, stall, restart — nobody's sure what 'done' looks like
Knowledge lives in people's heads, which is not a scalable storage system
What I do
OBM support that actually changes how the business runs
Online Business Management
I work alongside your business to bring structure, oversight, and accountability — so delivery is smoother and decisions aren't made on vibes.
Systems & SOPs
I document what's currently living in your head, tighten workflows, and build systems your team can actually follow and find again later.
Enquiry & booking process fixes
If work is being missed, follow-up is patchy, or bookings rely on memory, I'll map the gaps and fix the process properly.
Visibility & tracking
Simple dashboards and reporting so you can see what's happening: what's coming in, what's stuck, and what's quietly costing you.
Best fit
Service businesses and charities that need an operations adult in the room
Not a task-taker. Not “a bit of help”. Proper operational support that makes things clearer, smoother, and easier to run.
✓Service businesses that are busy but under-systemised
✓Charities and third-sector organisations that need operational structure without hiring a full-time ops lead
✓Founders who want the business to run properly without them being the default solution to everything
About Lisa
10+ years in marketing and operations. Now I fix how businesses actually run.
I've worked across corporate banking, events, charities, and service businesses. Different sectors, same pattern: businesses growing without structure, enquiries falling through the cracks, and operations running on memory and crossed fingers.
I'm not a VA. I'm the person who runs things so you don't have to.
More about meServices
Start with the right thing, not the loudest thing
Systems and Operations
SOPs, workflows, documentation, and operational infrastructure that makes delivery easier and less founder-dependent.
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Online Business Management
Ongoing operational oversight: priorities, delivery tracking, accountability, and steady improvement.
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Social Media Management
Strategic visibility support that fits the business behind it — not posting for the sake of it.
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Essex Business Support
Based in Southminster, Essex. Working remotely with clients across the UK.
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If it only works because of you, it doesn't work.
Book a discovery call and we'll work out what needs fixing first. No waffle. No drama. Just the actual problem.
Book a discovery call